Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to joyportallogix. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers submitted through our forms.
• Vehicle Data: includes your vehicle make, model, and specific condition as shared during your enquiry.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process your enquiries regarding vehicle care guidance and potential physical inspections.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, and system maintenance).

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a direct business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw your consent.

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via our contact portal or by writing to our business address.